Q: Do I have to be a member to use the club?
A: FAC is a private club for use primarily by its members and their guests. Non-members may use the club for the day by purchasing a Day Pass. Non-members are also permitted to register for certain paid programs or events such as summer camp or tennis leagues.
Q: How do I get more information about club membership?
A: You can call us at 479-587-0500 and request to speak to a member advisor. You can also visit us at 2920 East Zion Road, Fayetteville, AR 72703. Or you can contact us and we will send you more information.
Q: Do I have to sign a long-term contract?
A: FAC offers month-to-month contracts only with the option to freeze your membership if life gets too hectic or you simply go on a vacation.
Q: What does it cost to join the club?
A: To join the club, we require all members to pay an enrollment fee and the pro-rated portion of their monthly dues for the first month of their membership. The amount will depend on the number of individuals on the account. For the actual cost, please contact a membership advisor, who will be happy to assist you.
Q: Is my enrollment fee refundable?
A: New members have 14 days from their join date to receive a refund of their enrollment fee and prepaid monthly dues.
Q: How are my membership dues and club charges collected?
A: On the first day of each month, the dues for the current month and any outstanding club charges are collected via credit card or checking/savings account.
Q: Will I receive a detailed list of my charges each month?
A: All monthly statements are available online via a private link on our Web site. The monthly statements provide details for each charge on your account. If you have any questions regarding the charges posted to your account, please contact Member Services via our main phone number.
Q: Can members bring guests to the club?
A: FAC allows members to bring guests. Please see the Club Rules and Regulations for the applicable rules and guest fees.
Q: Is my membership transferable?
A: Club memberships are not transferable.
Q: How do I cancel my membership?
A: To cancel your membership, you may mail, fax or deliver in person a completed Membership Resignation Form and pay any outstanding account balance. Your resignation will be effective at the end of the month. If your resignation is received after the 20th day of the month, then it is effective at the end of the following month. Any cancellations received from the 21- 31st of the month will be subject to one more month draft.
Q: What are the club hours?
Monday – Thursday 5 AM – 10 PM
Friday 5 AM – 8 PM
Saturday 7 AM – 8 PM
Sunday 7 AM – 8 PM
Club hours may vary on certain holidays or during special club events.
Q: What are the hours for the Kids FACtory?
Mon – Thurs: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 6:30 PM
Saturday: 8 AM – 2 PM
Sunday: 1 PM – 5 PM
Kids Factory hours may vary on certain holidays or during special club events.
Q: What ages are accepted at the Kids Factory?
A: FAC accepts children as young as 6 weeks and up to 12 years old.
Q: Is the cost of the Kids Factory included in my membership?
A: If your children are planning to attend the Kids Factory more than once per month, we recommend adding them on as a Junior member to your membership. Stop by and see a Member Advisor for these nominal monthly dues. All children that have a Junior membership will receive significant discounts on camps, pre-school, after-school, classes, sports leagues and other specialized programs are subject to separate fees.